- Classroom Training
- Virtual Training
8 - 12
In many cases the answer is assertive communication. The ability to stand up for yourself and your interests, while also taking into account the interests and aims of the other party. But does that mean we always have to behave assertively?
We believe that life is much more complex and diverse than just being assertive in all situations. In our approach assertive communication IS A CHOICE.
Its application is contextual and not appropriate in all situations. However, it is the best choice in critical conversations. This is what we focus on in our renewed programme in order to support you in both internal and external communication.
THE PROGRAMME is designed in a modular structure to allow maximum fit to the needs of your organization and work situations.
The core part of the programme focuses on the basic principles of assertive communication and provides insights into the specific mindset patterns (ego-states) that lie behind instinctive and learned behaviour, and impact our style. It teaches the basic assertive communication techniques to use in everyday situations: how to behave assertively and how to handle aggressive or passive behaviours with assertive communication techniques.
The second part of the programme focuses specifically on dealing with selected critical situations with the help of various practical advanced techniques and processes.
I. Essentials of Assertiveness
II. Critical Conversations Inventory
III. Additional Assertiveness Techniques
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