- Classroom Training
- Virtual Training
8 - 12
Conflicts, unless appropriately managed, may have dangerous consequences, which ruin staff relationships, creativity and productivity, and even waste financial resources. Conflicts cannot be avoided, but it is up to us whether we allow them to adversely affect relationships or we use them as a catalyst to clear a path for change.
The key to this is a deeper understanding of the nature of conflicts, and being able to use a sound repertoire of effective conflict resolution strategies and techniques. This is what our programme offers and thus will allow the participants to remain calmer and more solution-focused, even in emotionally charged conflict situations, to lead the problem solving discussions to success.
Through the programme, company’s participants will understand the causes and types of conflicts and will learn about potential and expedient styles to resolve them. The course is highly practice-oriented, delivering a number of tools, techniques and theories of conflict management, which the participants can acquire through hands-on situations and exercises. This turns conflict management into an efficient tool that facilitates satisfaction and strengthens the capacity to cooperate.
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All of us are parts of different teams, and our success is highly determined by the members of these teams. Our specific Insights-based program focuses not only on development of the individuals, but also on the common development of the team.
As experienced salespersons, we probably have a wealth of knowledge and tools in place to be successful. What if we could prepare and lead our sales conversations even more thoroughly, based on the style and needs of our Clients?
Did you fall in love with the colorful world of Insights? You want to take advantage of it in even more areas? This course covers the leadership aspects of Insights. It teaches leaders how to tailor their approaches based on the individuals’ personality styles.
Employees in biggest demand are those who are adaptive, agile, with growth mindset and able to lead themselves and others. Lumina Spark’s colorful language inspires people to develop their skills even further.
Over the past period, remote work and online communication have become the new routine in the lives of many teams. This virtual distance brought a new set of challenges not only in how to successfully operate, but also in how to maintain team spirit, the feeling of togetherness, and improve collaboration&communication.
Employee turnover is usually highest in the first 3 months after joining. In our experience, employee engagement decreases the most during this period: the enthusiastic candidate will become a disappointed retiree. Day one and onboarding are a crucial part of the employee’s career.
Researches indicate that when people are more than 50 feet apart from each other, their likelihood of collaborating more than once a week is less than 10%. This implies specific challenges for them beyond the usual demands of any traditional teams.
How is it possible to live up to every expectation and cram everything into just 24 hours? What is ‘quality time’? Is it what we live at home?
Salespeople, or indeed anyone, who is interacting with internal or external clients are often too focused or pressed to focus on their product features and on their sales targets. In their daily routine the most important questions tend to be forgotten: what does the customer need and how are we perceived by them.